Careers @ EA Mobility

Installation Manager – Field Based

As an Installation Manager with EA Mobility, your role will involve the management of bathroom adaptations for customers who have limited mobility or are disabled. You will be responsible for the management of up to 6 teams of installers working on different projects in various locations across a pre-defined geographical area within the UK. You will be the point of contact for the customer and the installer, this will entail quality and compliance management along with the various project needs along the way to ensure quality and service is upheld on all projects. Due to the geographical area covered the job role will require varying amounts of overnight stays subject to the location of your on-going projects at any given time. Clear performance KPIs will be set out for you to manage and monitor alongside employee management and leadership to ensure your team perform to the best of their ability. A great understanding of diary planning and time management to ensure customer needs and deadlines are adhered to will be crucial for success in this role as well as strong negotiation skills to achieve positive project outcomes.

 

What we are looking for

• Previous experience of working within the bathroom or kitchen industry or similar environment with a good knowledge of domestic plumbing.
• Proven experience in managing installation standards with monitoring and applying risk management strategies.
• Good understanding of onsite compliance from risk assessments to trade regulations,
• Excellent customer-centric outlook.
• Full UK driving licence – As we operate nationally you will need to have a full UK driving licence as there will be a need to travel to customers and installers on site.

Key attributes

• Good problem-solving abilities and being able to think outside the box when required to resolve a situation.
• Excellent customer service skills and understanding of managing contractors.
• Independent working skills.
• Flexibility in working patterns.
• Good IT proficiency.
• Technical knowledge to a sufficient level to be able to establish what good looks like and manage resolution.

The job role will involve the following tasks:

• Carrying out detailed technical surveys and reporting of design and compliance issues and developing solutions to issues identified.
• Managing installation quality standards via monitoring and the application of risk management methodology.
• Ensuring installations are completed right first time.
• Ensuring installation sites are compliant with all appropriate Health and Safety, legislative and business requirements at all times.
• Providing support and be able to identify issues of a technical / legislative nature.
• Implementing a continuous improvement culture within existing Installation Service levels.
• Understanding and matching the needs of our customers, our business and our installers.
• Negotiating compensation claims with customers through written correspondence and face to face meetings at all levels.
• Directly resolving all installer related complaints to the customers full satisfaction.
• Providing daily support to our customers and installers.
• Implementing high levels of Customer Service at all times.
• Ensuring installer relationships are maintained and developed on a continuous basis.
• To be part of our development of new routes to market

What we can offer you?

EA Mobility is a company that has the customer at the centre of everything we do, many of our customers encounter on-going mobility issues and as such offering great solutions to aid their ability needs is at the forefront of every project. We are a family run business and as such maintain key family values for service, being part of the EA team will mean that you will play a large part in how we continue our expected high service levels and build on them further for the future. If you would like to be part of a team that strives to make a real difference to our customers every day lives then please get in touch with us for further details

Alongside a competitive £45k per year salary the role comes with a company car and associated fuel card for business use, a company performance related bonus, an Employee Assistance Programme and 33 x days annual leave including Bank Holidays.