At EA Mobility, careers represent more than just a means of livelihood; they signify a journey toward empowerment and inclusivity. Our ethos revolves around nurturing a culture of support and growth. Each member contributes to our shared mission of enhancing the lives of those in need. By joining us, you become an integral part of a dynamic team that values collaboration, creativity, and continuous learning.
Explore the possibilities that come with a career at EA Mobility. We strive to create an environment that encourages personal and professional development, where your contributions directly impact the well-being of our customers. As you consider your future path, remember that careers at EA Mobility offer not just job opportunities. They also provide a chance to make a lasting difference in the lives of individuals with diverse needs. Please feel free to reach out to us today to learn more about the roles we have available and how you can contribute to our shared mission.
We are Hiring!
Administrative Assistant based in Coventry office
Job Description:
As an administrative assistant with EA Mobility beginning in January 2024, your role will involve telephone communication with our customers to check on installation progress, deliver update messages and deal with customers that require a solution to a problem. You will be responsible for ensuring all calls are answered, logged on our CRM and actioned, including any follow up actions or calls required. Furthermore, you will also complete Customer Satisfaction calls to each of our customers as their project is completed to gain feedback on their journey. Clear performance KPI’s will be set out for you to manage your success. A high capacity to manage multiple tasks will be crucial for this role.
What we are looking for
· Previous experience within a telephony role dealing directly with customers
· Complaints handling experience
· Excellent customer-centric outlook
Must have skills
· Previous experience of using Microsoft programmes such as Excel and Outlook
· Experience of CRM use
· The ability to multi-task
· High level communication skills both written and verbal
Key attributes
· Good problem solving abilities and being able to think outside the box when required to resolve a situation.
· Excellent customer service skills
· Independent working skills
· Empathetic outlook when dealing with sensitive customer issues
What we can offer the ideal candidate
EA Mobility is a family run company that has people at the centre of everything we do. We maintain key family values in all approaches and work together to deliver the highest level of service to our customers and a supportive forward thinking place to work.
If you would like to be part of a team that strives to make a real difference to our customers everyday lives then please get in touch for further details.